Shipping policy

Last Updated: August 6, 2026

Thank you for shopping with Rivanta. This Shipping Policy explains how Nexora Shop LLC processes, ships, and delivers orders placed through our website. By placing an order with Rivanta, you agree to the terms outlined in this Shipping Policy.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day. During peak shopping periods or promotional events, processing times may be extended.

Shipping Times

Estimated delivery times depend on your location and the shipping method selected during checkout. Domestic orders are generally delivered within 3–7 business days, while international orders typically arrive within 7–21 business days. Delivery estimates are provided for reference only and are not guaranteed.

Shipping Charges

Shipping costs are calculated during checkout based on your shipping address, selected shipping method, and order value. Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available. Tracking updates are provided by the shipping carrier and may take up to 24–48 hours to appear after dispatch.

International Shipping

Rivanta ships to many countries worldwide. International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These fees are the responsibility of the customer and are not included in the purchase price or shipping charges unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order. Rivanta is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information.

Lost or Delayed Shipments

Although we work with trusted shipping partners, delivery delays may occur due to customs inspections, weather conditions, carrier issues, or other circumstances beyond our control. If your shipment is significantly delayed or appears to be lost, please contact us and we will assist in working with the shipping carrier to resolve the issue.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery. We may request photographs of the damaged product and packaging to evaluate your claim. If your claim is approved, we will arrange a replacement or issue a refund in accordance with our Return & Refund Policy.

Changes to This Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time. Any changes will become effective immediately upon publication on this page. Your continued use of our website after any changes have been posted constitutes your acceptance of the revised Shipping Policy.

Contact Us

If you have any questions regarding this Shipping Policy or your order, please contact us:

Nexora Shop LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Phone: +1 (917) 352-8620

Email:support@tryrivanta.shop

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